Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of plan management services provided by Clear Sky Plan Management, a division of Autonomous Solutions Pty Ltd ("we", "us", "our").

By engaging our services, you agree to be bound by these Terms. Please read them carefully.

Clear Sky Plan Management provides NDIS plan management services, including:

• Processing and paying provider invoices
• Tracking your NDIS budget across funding categories
• Providing regular financial statements
• Liaising with the NDIS, providers, and support coordinators
• Ensuring compliance with NDIS requirements
• Providing support and guidance on plan management matters

Eligibility

To use our services, you must:

• Be an NDIS participant with plan management funding in your NDIS plan
• Be a nominee, guardian, or authorized representative of an NDIS participant
• Provide accurate and complete information when signing up
• Comply with NDIS rules and guidelines

When you engage our services, you will enter into a Service Agreement with us. This agreement will include:

• Your personal and NDIS plan details
• The scope of services we will provide
• Your rights and responsibilities
• How to contact us and provide feedback
• How to terminate the agreement

The Service Agreement forms part of these Terms and should be read together.

Your Responsibilities

As a participant using our services, you agree to:

• Provide accurate and up-to-date information about your NDIS plan and providers
• Notify us promptly of any changes to your plan, contact details, or circumstances
• Ensure your providers submit compliant invoices with correct information
• Review your budget statements and notify us of any discrepancies
• Use NDIS funding only for approved supports as outlined in your plan
• Respond to our communications in a timely manner
• Treat our staff with respect and courtesy

Fees and Payment

Plan management services are funded by the NDIS and are free for participants. We claim our fees directly from your plan management budget, which is separate from your other support budgets.

There are no out-of-pocket costs to you for our plan management services.

Invoice Processing

We will process compliant invoices within 24-48 hours of receipt. Invoices must include:

• Participant name and NDIS number
• Service dates and descriptions
• Correct NDIS support item numbers
• Provider details (ABN and bank details)
• Invoice number and date

We reserve the right to query or reject invoices that do not comply with NDIS requirements or contain errors.

We will provide plan management services with reasonable care and skill. However, we are not liable for:

• Delays or errors caused by incorrect information provided by you or your providers
• NDIS decisions about your plan, funding, or eligibility
• The quality or delivery of services provided by your support providers
• Disputes between you and your providers
• Changes to NDIS rules, policies, or pricing

Nothing in these Terms excludes or limits our liability for fraud, gross negligence, or any liability that cannot be excluded by law.

Confidentiality

We will keep your personal and financial information confidential in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

We may share your information with the NDIS, your providers, and your support coordinator as necessary to provide our services, or as required by law.

Termination

You may terminate our services at any time by providing written notice. We will:

• Process any outstanding invoices
• Provide a final statement
• Assist with transition to a new plan manager if requested
• Retain your records as required by NDIS regulations

We may terminate our services if you breach these Terms, provide false information, or engage in abusive or threatening behavior toward our staff.

Complaints and Disputes

If you have a complaint about our services, please contact us as soon as possible. We will:

• Acknowledge your complaint within 2 business days
• Investigate the matter thoroughly
• Provide a response within 10 business days
• Work with you to resolve the issue

If you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or NDIS policies. We will notify you of any significant changes and post the updated Terms on our website with a new "Last updated" date.

Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Australia.