NDIS Plan Management FAQs | Clear Sky Plan Management

Question 1

What is plan management?

Accepted Answer

Plan management is a way of managing your NDIS funding. A plan manager (like Clear Sky) handles the financial and administrative tasks of your plan, including paying provider invoices, tracking your budget, and providing regular statements. This means you can choose any registered or non-registered NDIS provider, and we take care of the paperwork.

Question 2

How much does plan management cost?

Accepted Answer

Plan management is free for participants. The NDIS funds plan management separately from your other supports, so it does not come out of your support budgets. There is no cost to you for using our services.

Question 3

How do I know if I have plan management in my NDIS plan?

Accepted Answer

Check your NDIS plan document or myplace portal. Look for "Plan Management" listed as one of your funded supports. If you are unsure, contact your NDIS planner, LAC (Local Area Coordinator), or support coordinator. We are also happy to help you check if you contact us.

Question 4

Can I choose any provider if I have plan management?

Accepted Answer

Yes! One of the main benefits of plan management is that you can choose to work with both registered and non-registered NDIS providers. This gives you more choice and flexibility in who supports you.

Question 5

How do I add a new provider?

Accepted Answer

Simply let us know the provider details (name, ABN, and contact information), and we will set them up in our system. Your provider can then start submitting invoices to us. There is no complicated paperwork or approval process—you have the freedom to choose who supports you.

Question 6

How do you work with my providers?

Accepted Answer

We treat your preferred providers with respect and professionalism. We process their invoices promptly, communicate clearly, and build strong working relationships. We believe that respectful relationships with providers lead to better outcomes for everyone.

Question 7

How do I sign up with Clear Sky Plan Management?

Accepted Answer

You can sign up by contacting us via phone (0431 244 227), email (invoices@clearskypm.com.au), or through our contact form. We will guide you through a simple sign-up process and can usually have you set up within 24 hours.

Question 8

How quickly are invoices processed?

Accepted Answer

Compliant invoices are processed within 24-48 hours of receiving them. This helps ensure your providers are paid promptly and reduces any stress or delays.

Question 9

How do providers submit invoices?

Accepted Answer

Providers can submit invoices by emailing them to invoices@clearskypm.com.au. Invoices should include:

• Participant name and NDIS number
• Service dates and descriptions
• NDIS support item numbers
• Provider details (ABN and bank details)
• Invoice number and date

Question 10

Will I receive budget updates?

Accepted Answer

Yes. We provide monthly statements showing how your funding is being spent across each budget category. If there are any budget concerns or your funds are running low, we will notify you earlier so you can plan ahead. You can also email us anytime for an up-to-date budget summary.

Question 11

What if I have a question or concern?

Accepted Answer

We are here to help. You can contact us by phone or email, and we will respond promptly. We believe in clear communication and treating every question with care and respect.

Question 12

Can I change plan managers?

Accepted Answer

Yes, you can change plan managers at any time during your NDIS plan. If you decide Clear Sky is the right fit for you, we will work with your previous plan manager to make the transition as smooth as possible.

Question 13

Do you work with support coordinators?

Accepted Answer

Absolutely. We value strong working relationships with support coordinators and aim to provide responsive, professional service that helps support participants effectively. We provide regular updates and are always available for collaboration.

Question 14

What areas do you service?

Accepted Answer

Clear Sky Plan Management provides services Australia-wide. We work with participants, families, coordinators, and providers across all states and territories, including remote and regional areas.

Frequently Asked Questions