Privacy Policy

Introduction

Clear Sky Plan Management is a division of Autonomous Solutions Pty Ltd. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our NDIS plan management services.

We collect personal information necessary to provide plan management services, including:

• Your name, contact details (phone, email, address)
• NDIS participant number and plan details
• Financial information (bank account details for payments)
• Information about your NDIS supports and service providers
• Invoices and payment records
• Communication records (emails, phone calls, messages)
• Information about your nominee, guardian, or support coordinator (if applicable)

We use your personal information to:

• Provide plan management services to you
• Process and pay provider invoices
• Track your NDIS budget and provide statements
• Communicate with you, your providers, and your support coordinator
• Comply with NDIS requirements and reporting obligations
• Respond to your enquiries and provide support
• Improve our services

Information Sharing and Disclosure

We may share your personal information with:

• The NDIS (National Disability Insurance Agency) as required
• Your service providers for payment processing
• Your support coordinator (with your consent)
• Your nominee, guardian, or family members (as authorized)
• Our banking and payment processing partners
• Professional advisors (accountants, auditors, legal advisors)
• Government agencies as required by law

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our security measures include:

• Secure storage of electronic and paper records
• Password-protected systems and encrypted communications
• Limited access to personal information (staff only access information necessary for their role)
• Regular staff training on privacy and confidentiality
• Secure disposal of information when no longer required

Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for certain uses of your information
• Make a complaint about how we handle your information

To exercise these rights, please contact us using the details below.

Information Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. NDIS records are typically retained for seven years after the end of service provision, in accordance with NDIS requirements.

Website and Cookies

Our website may use cookies and similar technologies to improve your experience. These may collect information about your device, browser, and how you use our website. You can control cookies through your browser settings.

We do not use tracking or advertising cookies. Any cookies used are essential for website functionality only.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.