Clear Sky Plan Management
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Provider Invoice Guide

Everything you need to know about submitting invoices correctly — so we can process them quickly and get you paid without delays.

Submit an InvoiceEmail an Invoice

Before You Submit an Invoice

To help us process your invoice as quickly as possible, please make sure it includes all of the following information:

Participant full name
NDIS number
Invoice number
Provider ABN
Service dates (start and end)
Support item / line item code (if available)
Description of the support delivered
Hours or quantity
Unit price
Total amount
GST status (most NDIS supports are GST-free)
Provider bank details for payment

Common Reasons an Invoice Is Put on Hold

If we can't process an invoice straight away, we'll place it on hold and contact you to let you know why. The most common reasons include:

Service dates are outside the participant's current plan period
Missing NDIS participant name or number
Missing or unclear description of the support delivered
Travel or non-face-to-face charges that need clarification
Price is above the NDIS price limits for that support item
Invoice doesn't match the participant's available funding
Duplicate invoice number already processed
Missing ABN or provider bank details

What Happens If an Invoice Is Incorrect

If an invoice is missing information or cannot be processed straight away, we may place it on hold and contact the provider and/or participant for clarification.

We will explain exactly what needs to be corrected so the invoice can be reviewed and processed as quickly as possible. Our goal is always to get your payment through without unnecessary delays.

How to Correct and Resubmit an Invoice

If you've received a notification that your invoice is on hold, follow these steps to correct and resubmit it:

1

Read the reason in our email

We'll clearly explain what information is missing or needs to be corrected.

2

Update your invoice

Make the necessary corrections to the invoice in your accounting or invoicing software.

3

Keep the same invoice number

If it's a correction to an existing invoice, keep the same invoice number. If it's a significant change, mark it as "Amended" (e.g. INV-001-A).

4

Resend to our invoice email

Email the corrected invoice to [email protected] and include any requested notes or supporting evidence.

5

We'll review and process it

Once we receive the corrected invoice, we'll review it and process it as quickly as possible.

Need Guidance?

If you are unsure whether a support can be claimed under a participant's NDIS plan, or whether an invoice meets NDIS requirements, our team is happy to help guide you through the process.

Invoices must align with:

  • The participant's approved NDIS plan
  • The funded support categories
  • Current NDIS Pricing Arrangements and Price Limits (PAPL)
  • NDIS legislation and operational guidelines

Before processing, invoices may be reviewed to ensure:

  • The support relates to the participant's goals and approved funding
  • Service dates fall within the participant's current plan period
  • Pricing is within NDIS limits
  • Required information is included and clearly documented

If additional information is needed, the invoice may be placed on hold while clarification is requested. We aim to work collaboratively with providers to support timely and compliant invoice processing.

For invoice guidance or support, please contact our team:

[email protected]

Ready to Submit Your Invoice?

Use our online form for fast, easy submission — or email us directly. We aim to process all invoices within 24–48 hours.

Submit an InvoiceEmail an Invoice

Have a question about an invoice on hold? Email us at [email protected]

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