Get in touch today: Call us on 0431 244 227 for immediate assistance
Provider Invoice Process
Submit it right. Get paid on time.
1. SUBMIT YOUR INVOICE
Send your invoice to us with all required information. We'll review it as quickly as possible.
2. WE REVIEW YOUR INVOICE
We check it to make sure everything is correct and meets NDIS requirements.
3A. INVOICE APPROVED
Your invoice is approved and scheduled for payment.
4A. PAYMENT PROCESSED
Payment will be made in line with our payment terms.
THANK YOU!
We appreciate your work and supporting participants.
3B. INVOICE ON HOLD
We will contact you and let you know what needs to be fixed.
Common Reasons an Invoice May Be on Hold
- •Missing participant or plan details
- •Incorrect or missing dates
- •Missing or unclear service description
- •Price above NDIS price limits
- •Missing ABN or bank details
- •Duplicate invoice number
- •Invoice outside of plan dates
- •Travel or non-face-to-face charges need clarification
4B. CORRECT & RESUBMIT
Update your invoice with the correct information and resend it to us.
WE REVIEW AGAIN
Once updated, we'll review your invoice again as quickly as possible.
NEED HELP?
Visit our Provider Invoice Guide for full requirements, tips and examples to help you get it right the first time.
Find the guide here:
Provider Invoice GuideReady to submit your invoice?
Use our online form or email us directly. We aim to process all invoices within 24–48 hours.
